Funeral flower T&Cs

1. Consultations

Consultations are complimentary and each funeral is entitled to two forty minute consultations. Additional consultations, site meetings and quote changes will incur charges to cover time and travel costs. Email contact is welcomed during the planning process. I aim to respond to all emails within 72 hours, but sometimes it may be longer.

It is paramount to my process that I understand your expectations and requirements, so please take time to read all correspondence and any breakdown of items ordered thoroughly.

2. Booking and payment

Payments are to be made by bank transfer using the payment details from the invoice. On receipt of the payment, the prices and dates are secure.

No funeral or event is booked until it has been paid in full.

Payment is deemed as acceptance of these terms and conditions. Rook Botanics reserves the right to cancel any funeral or event flowers if payment is not made 72 hours before delivery.

3. Postponement and cancellation

Please alert Rook Botanics as soon as reasonably possible if the funeral or event is postponed.

If the funeral or event be postponed then your monies paid will automatically be transferred to your new date.

If you cancel within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount. Please see below for following timescales and refund amounts:

  • 72 - 48 hours before the funeral or event date: 25% of final amount payable

  • 48 - 24 hours before the event date: 50% of final amount payable

  • 24 hours up to funeral or event date: full amount payable

4. Availability of flowers and fresh materials

Whilst we strive to meet our clients specific requests, all products / flowers are subject to availability. In the event of supply difficulties, we reserve the right to substitute a similar product / flower. The customer will not always be informed. Please note that flowers by nature cannot always be exact in shades of colour and may have some markings or imperfections. 

Rook Botanics is not responsible for any medical issues arising from contact with our flowers / products. The client, by acceptance of these terms and conditions, acknowledges this for themselves and all guests.

5. Event set up

Rook Botanics or a trusted freelance assistant will deliver and set up your flowers unless otherwise agreed. For larger events, freelance assistants are brought in to ensure smooth and timely set up.

The flowers will be handed over in the finest condition possible with a topped up water source. We accept no responsibility for damage that occurs after we have left the venue or after flowers have been collected. We advise that all flowers be kept in a cool space out of direct sunlight and if they are to be used more than 6 hours after collection / delivery, the water source should be checked and topped up if needed.

Rook Botanics requires that we are the sole provider of floral arrangements and / or fresh flowers and foliage décor. If you wish to add your own arrangements, please notify us. Please note, other than church flower teams, we will not work or partner with any other provider of floral décor for your event. This is non-negotiable.


6. Sundry hire

Items hired or borrowed from Rook Botanics (such as vases, containers, props) shall at all times remain the property of the florist. The client is responsible for the goods during the hire period from the time of delivery until the goods are collected or returned.

All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. The hire period for all goods supplied will be variable and agreed prior to the funeral or event, along with details for return / collection. 

7. Photography and filming

Rook Botanics reserves the right to take photographs and videos of the flowers, floral designs and venue set up prior to the funeral. These may be used for promotional purposes on social media, the Rook Botanics website and other marketing materials. 

Any designs produced for the client are the intellectual property of Rook Botanics and images of them should not be used for anything other than personal use unless otherwise agreed. 


8. Complaints

 Any complaints must be made within 24 hours along with photographic evidence. No responsibility can be taken with regards to poor condition once flowers have been approved.

9. Disclaimer

We will endeavour to ensure that the Rook Botanics service is fully operational and error-free. However, we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the product or service. We have contingency plans for such occasions of sudden ill health. If Sarah Rushbrooke of Rook Botanics is unable to personally complete or deliver your event, then this will be completed by a member of our experienced freelance team or outsourced accordingly. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the service or product as agreed, then we can only offer a refund of full monies paid.