Workshop T&Cs
1. Booking and payment
We use eventbrite.co.uk for our workshop ticket sales. Eventbrite handles all booking and payments. Payment for the ticket is deemed as acceptance of these terms and conditions.
No workshop ticket is booked until the money has been paid.
2. Eventbrite
Tickets booked through Eventbrite will have a nonrefundable Eventbrite fee.
3. Refunds
Refunds are allowed up to seven days before the event. These must be processed through Eventbrite. Should you be unable to attend the workshop within seven days of the date, no refund or transfer of your booking shall be offered.
4. Postponement and cancellation
Please note that courses have minimum attendance levels and may be cancelled if too few bookings are received. We reserve the right to amend or cancel any of our courses.
Should we be unable to deliver a workshop on the date specified, we shall endeavour to give you at least one week’s notice. You’ll have the option of transferring to another workshop or class or having a full refund, excluding the Eventbrite fee. Refunds will be processed within 7 working days. Please note transactions can take up to 3 weeks to be completed by some bank/card companies and we cannot be held responsible for any delays occurred by 3rd parties.
Rook Botanics is not liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any modification or cancellation of workshops/classes or timetabling constraints as set out above, beyond the cost of the workshop fee.
5. Minimum age requirement
You must be at least thirteen years old to attend a Rook Botanics’ workshop.
6. Availability of flowers and materials
All products / flowers are subject to availability. In the event of supply difficulties, we reserve the right to substitute a similar product / flower to what has been advertised. The customer will not always be informed. Please note that flowers and foliages may have some markings or imperfections.
7. Health and safety
Attendees are expected to follow health and safety guidelines that are given at the start of each workshop. Please note we use sharp secateurs during workshops. Attendees are asked to wear appropriate clothing and footwear during the workshop.
8. Allergies
We cannot be held responsible for any medical issues arising from, but not limited to proximity contact, scent, physical contact or any other form of contact to any component, fresh, preserved or otherwise.
We do provide refreshments at our workshops. Please make us aware of any food intolerance upon booking your ticket.
9. Photography and filming
Rook Botanics reserves the rights to take photographs/videos during the workshops. These may be used for promotional purposes on social media, the Rook Botanics website and other marketing materials. If you do not wish to appear in these, then please make Sarah aware of this at the start of the session.
10. Complaints
Any complaints must be made within 24 hours along with photographic evidence. No responsibility can be taken with regards to poor condition once flowers have been approved.
11. Disclaimer
We will endeavour to ensure that the Rook Botanics service is fully operational and error-free. However, we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the product or service. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the service or product as agreed.